Refund Policy
Last updated: February 2026
Overview
Ibtiaath Ltd is committed to fairness and transparency. We act as a facilitator between students and universities — we do not control admissions decisions. Our refund policy reflects this and is designed to be equitable for all parties. Please read it carefully before making any purchase. This policy does not affect any statutory rights you may have as a consumer under applicable law.
Refund Eligibility by Service
University Admission Applications
- •Cancellation before work begins: 90% refund. A 10% administrative fee is retained to cover initial processing costs.
- •Cancellation after work begins, before submission: 50% refund.
- •Application rejected due to our error: Full refund (100%) with no administrative deductions.
- •Application rejected due to student not meeting requirements: 70% refund. 30% is retained as an administrative fee. Refund requests must be submitted within 30 days of the official rejection notice.
- •After acceptance offer is issued: No refund.
Service Not Delivered by Ibtiaath
If we are unable to deliver a paid service due to reasons within our control:
- •A full refund (100%) will be issued within 14 business days of the confirmed non-delivery.
- •No fees will be deducted in this case.
Translation and Certification Services
- •Cancellation before work begins: 90% refund.
- •Once translation or certification is complete: No refund, as the service has been fully rendered.
Flight Booking Services
- •Refund eligibility depends on the airline fare rules and booking conditions applicable at the time of booking. We will clearly inform you of refundability before confirming a booking.
- •Our service fee for flight booking is non-refundable once the booking is confirmed.
Non-Refundable Cases
No refund will be issued in the following cases:
- •After a university acceptance offer has been issued to the student.
- •Where the student submitted fraudulent, forged, or materially misleading documents or information, resulting in application rejection or service failure.
- •Where the student failed to provide required documents or information within agreed deadlines, causing the service to be delayed or the application to be rejected.
- •For services that have been fully completed and delivered.
- •Where a refund request is submitted more than 60 days after the original payment date, except where a statutory right to a refund applies.
- •Fees paid directly to universities, embassies, government bodies, or other third-party institutions — these are outside our control and are non-refundable through Ibtiaath.
How to Request a Refund
- 1Submit a request: Email help@ibtiaath.com or use the in-app support chat. Include your order reference, the service you purchased, and the reason for the refund request.
- 2Review period: Our team will acknowledge your request within 2 business days and complete the review within 5 to 7 business days.
- 3Decision notification: You will receive a written decision with a clear explanation. If approved, the refund amount and timeline will be confirmed.
- 4Refund processed: Approved refunds are returned to the original payment method within 14 to 21 business days. Timelines may vary depending on your bank or payment provider.
Chargebacks and Payment Disputes
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Most issues can be resolved quickly through our support team. Filing a chargeback without first contacting us may result in suspension of your account while the dispute is investigated. We reserve the right to contest chargebacks where we have evidence that a service was properly delivered in accordance with these Terms.
Consumer Rights
This policy does not limit any statutory consumer rights you may have under the laws of your country of residence. In particular, if you are a consumer in the UK or EU, you may have rights under the Consumer Rights Act 2015 (UK) or applicable EU consumer protection regulations. Where statutory rights provide greater protections than this policy, those rights take precedence.
Contact Us
For refund requests or questions about this policy, please contact us:
- •Email: help@ibtiaath.com
- •Phone / WhatsApp: +447537166469
- •In-app support chat